Privacy Policy

A legal disclaimer

Effective Date: July 11, 2026

At Air Innovations ("Air Innovations," "we," "our," or "us"), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit our website, request services, or otherwise interact with us.

By using our website or providing us with your information, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect the following categories of personal information:

Information You Provide Directly

When you contact us, request service, or communicate with us, we may collect:

Name
Home or business address
Telephone number
Email address
Service address
Appointment information
Details about your HVAC equipment
Any information you voluntarily provide through contact forms, email, text messages, or phone calls

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

IP address
Browser type
Device type
Operating system
Pages visited
Date and time of your visit
Referring website
General location information derived from your IP address

This information helps us improve our website and better understand how visitors use it.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies are small text files stored on your device that help websites function properly and remember your preferences.

We may use cookies to:

Keep our website functioning properly
Analyze website traffic and visitor behavior
Improve website performance
Remember user preferences
Enhance the overall user experience

Most web browsers allow you to control or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features.

Analytics

We may use third-party analytics services, such as Google Analytics, to understand how visitors use our website.

These services may collect information such as:

Pages visited
Time spent on the website
Device information
Browser information
General geographic location
Traffic sources

This information is used only to improve our website, customer experience, and services.

How We Use Your Information

We use your personal information to:

Schedule appointments
Provide HVAC services
Install and maintain equipment
Respond to questions and customer service requests
Process estimates and invoices
Communicate regarding appointments
Send service reminders
Notify you about maintenance programs
Inform you about promotions or special offers
Improve our website and services
Comply with applicable legal obligations

Marketing Communications

If you provide your contact information, we may occasionally send you information regarding:

Seasonal HVAC maintenance
Special promotions
Discounts
New products
Company updates

You may opt out of receiving marketing communications at any time by following the unsubscribe instructions in our emails or by contacting us directly.

How We Share Information

We value your privacy.

Air Innovations does not sell, rent, or trade your personal information to third parties.

We may share your information only when necessary to:

Process payments
Schedule or perform services
Work with trusted service providers who assist our business operations
Comply with legal obligations
Respond to court orders or lawful governmental requests
Protect our rights, customers, employees, or property

Any third-party service providers are expected to maintain the confidentiality of your information.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from:

Unauthorized access
Disclosure
Misuse
Loss
Alteration
Destruction

While no method of internet transmission or electronic storage is completely secure, we work diligently to protect the information entrusted to us.

Data Retention

We retain personal information only for as long as necessary to:

Provide our services
Maintain customer records
Meet warranty obligations
Comply with tax, accounting, and legal requirements
Resolve disputes
Enforce our agreements

When personal information is no longer required, we securely delete or dispose of it in accordance with applicable laws and business practices.

Your Privacy Rights

Depending on your state of residence, including residents of Connecticut, you may have certain privacy rights, including the right to:

Request access to the personal information we maintain about you
Request correction of inaccurate information
Request deletion of certain personal information
Request a copy of your personal information in a portable format where applicable
Opt out of certain targeted advertising or data processing activities, where required by law

To exercise your privacy rights, please contact us using the information provided below.

We may verify your identity before processing your request.

Children's Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children.

If we become aware that we have inadvertently collected information from a child, we will take appropriate steps to delete that information.

Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party websites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or technology.

Any updates will be posted on this page with a revised Effective Date.

Contact Us

If you have questions about this Privacy Policy or would like to exercise your privacy rights, please contact us.